Transferring a Call

The NEC UX-Softphone provides several different methods to initiate a transfer on an active call. The Transfer function can be used to initiate a transfer to an external number, while the BLF/DSS area and Directory Menu provide special features to initiate a transfer. The NEC UX-Softphone also provides the option to perform either a supervised transfer or unsupervised (blind) transfer.

To redirect a call using the Transfer function:

1. Use the mouse to select Transfer on the Function Toolbar.

- OR -

Press the assigned hotkey on the keyboard.

1. Enter the number to be dialed in the Destination field within the Transfer Call menu.
2. Select the Start option within the Data Entry area to initiate a supervised transfer. When the destination party answers, announce the transfer and then select Complete. If the destination does not answer or does not want to take the call, select Disconnect to reconnect to the original caller. Selecting the VoiceMail option while the call is ringing or busy will send the caller to the destination voicemail box.

- OR -

Select the Blind option within the Data Entry area to initiate an unsupervised (blind) transfer. The call will be immediately routed to the specified destination.

To initiate a one-touch transfer using a BLF/DSS key:

• Within the BLF/DSS Area, use the mouse to select the station to receive the call. When the one-touch transfer initiates a supervised transfer, the Transfer menu will be displayed. Select Complete within the Transfer menu to complete the transfer,
• The one-touch transfer initiated with a BLF/DSS key can be either supervised or unsupervised (blind). The type of transfer is determined by a setting in the BLF/DSS configuration screen. To change this setting, on the Tools menu, select Preferences. Then select the Shortcuts tab and change the setting for One Touch Transfer.

Alternate method to initiate a transfer using a BLF/DSS key: 

1. Within the BLF/DSS Tab, use the right mouse button to select the station to receive the call. 
2. From the pop up menu, select either Transfer - Immediate or Transfer - Supervised to redirect the call. 
3. If Transfer - Supervised is selected, the Transfer menu will be displayed. Select Complete to complete the transfer or Disconnect to reconnect to the original caller.

To initiate a transfer to a Directory entry:

Within the Directory menu,

1. Press the right mouse button to select the directory entry to receive the call.
2. From the pop-up menu, select either Transfer - Immediate or Transfer - Supervised to redirect the call. 
3. If Transfer - Supervised is selected, the Transfer menu will be displayed. Select Complete to complete the transfer or Disconnect to reconnect to the original caller.