Playing a Personal Greeting

The NEC UX-Softphone can be setup to automatically play a personal greeting to the caller on every incoming call. The greeting can be heard by both the caller and user and is only played for external calls. This feature can be used to present a professional appearance to customers by delivering an accurate and consistent greeting with each call.

NOTE: The ability to play a personal greeting requires that a CTI device be installed, when using a digital telephone. The Personal Greeting features will not be enabled if this device and the associated device drivers are not installed on the host PC. The SoftPhone does not require any special hardware to support the Personal Greeting feature.

To setup a personal greeting:

1. Record a greeting using a utility such as the Windows Sound Recorder and save the file on the attendant PC.
2. On the Tools menu, select the Preferences option.
3. Select the Personal Greeting tab on the Preferences menu.
4. Select the option Enable Voice Greeting on the Personal Greeting menu.
5. Specify the file name of the recording to be used, or press the Browse button to select a file.
6. Press OK to save the settings.