Parking/Unparking a Call

The NEC UX-Softphone provides functions to transfer the active call to a park location and to retrieve a call from a park location.

To Park the active call:

1. Use the mouse to select the Park Call function on the Function Toolbar.

- OR -

Press the assigned hotkey on the keyboard.

1. Select the park Location (1 through 64) within the Park Call menu.
2. Select Start to transfer the active call to the park location. The Active Call List is updated with the information for the parked call.
3. If the park location is currently occupied, a warning message will be displayed. The attendant will then be reconnected to the caller and allowed to select a different park location.

To retrieve a call using the Unpark function:

1. With the attendant console idle (no active call), use the mouse to select the Unpark Call function on the Function Toolbar.

- OR -

Press the F11 key on the keyboard.

2. Select the park Location (1 through 64) within the Unpark Call menu.
3. Select Start to retrieve the call from the park location.
4. If the park location is currently empty, a warning message will be displayed.

To retrieve a parked call from the Active Call List:

1. With the attendant console idle (no active call), select the desired entry in the Active Calls List. The call will be recalled from the Park location and become the current Active Call.