Handling Calls

The NEC UX-Softphone provides convenient access to all of the functions required for normal call handling functions. Once a user becomes familiar with the NEC UX-Softphone user interface, calls can be easily handled without even touching the telephone set. Almost all of the basic features, such as answering calls, originating transfers, and placing calls, can be accomplished by using the mouse, keyboard, or a combination of both mouse and keyboard input. This flexibility allows the user to manage call activity in whatever manner is most comfortable for their environment.

The basic call handling operations that can be accomplished with the NEC UX-Softphone are as follows:

• Answering Incoming Calls
• Disconnecting from a Call
• Placing an Outbound Call
• Placing a Call on Hold
• Retrieving a Call from Hold
• Transferring a Call
• Setting up a Conference Call
• Parking/Unparking a Call
• Adding a Note to a Call
• Setting up Auto Callback