Call Handling within the BLF/DSS Buttons

The BLF/DSS Area provides easy access to several common call handling functions.

To dial an extension using a BLF/DSS key:

• With the attendant set idle (no active call), click on a BLF/DSS key to dial that extension.

To leave a message in a Voice Mailbox:

1. Press the right mouse button to select a BLF/DSS key.
2. From the pop up menu, select the Voice Mail option. 

To initiate a supervised transfer using a BLF/DSS key:

1. Press the right mouse button to select the BLF/DSS station to receive the call.
2. From the pop up menu, select the Transfer - Supervised option. 
3. When the party answers, announce the transfer, and then press the Complete button on the Transfer menu.
4. If the destination does not answer or does not want to receive the transfer, press the Disconnect button in the Transfer menu to reconnect to the original caller.

To initiate an unsupervised (blind) transfer using a BLF/DSS key:

1. Press the right mouse button to select the BLF/DSS station to receive the call.
2. From the pop up menu, select the Transfer - Immediate option. 

To initiate an one-touch transfer using a BLF/DSS key:

• With an active call on the attendant phone, click on an idle BLF/DSS key to transfer to that extension. The transfer will either be an immediate or supervised transfer, based upon the current setting in the Tools®Preferences Shortcuts menu.

To initiate a voicemail shortcut using a BLF/DSS key:

• With an active call on the attendant phone, double-click on a busy BLF/DSS key to transfer to that extension’s voicemail. Note: For this shortcut to be enabled, the Tools®Preferences Shortcuts menu must have the voicemail option selected as the current double-click action.

To initiate a Voice Over shortcut using a BLF/DSS key:

• With an active call on the attendant phone, double-click on a busy BLF/DSS key to place the current call on hold and initiate a voice over call to the selected extension. Note: For this shortcut to be enabled, the Tools®Preferences Shortcuts menu must have the Voice Over option selected as the current double-click action.

To initiate a Camp On shortcut using a BLF/DSS key:

• With an active call on the attendant phone, double-click on a busy BLF/DSS key to camp the current call on to the selected extension. Note: For this shortcut to be enabled, the Tools®Preferences Shortcuts menu must have the Camp option selected as the current double-click action.